Respect of the SLA's

In order to monitor compliance with the service commitments made for each application to the business, PILOT IT invites you to set up the service contract for each application in terms of :

•     Target availability rate (in the ITIL sense, i.e. relative to service opening hours)

•     Time to resolve malfunctions

•     Opening hours of the application

 

Once these parameters have been set, the periodic reports will automatically include a comparison of services delivered with the commitments made.

 

The respect of SLAs is also checked through the Availability & Capabilities function which allows, after selecting the "target availability" function, filtering on all applications or only those that have not respected their service contract and the period, to automatically have a complete application availability report specifying the respect or not of the configured commitments.

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